Riverside Inn
Elevating Guest Experience Through Seamless Digital Booking
Year: 2023
Riverside Inn, a serene boutique retreat located in rural New Brunswick, offers guests a modern, cozy experience immersed in nature. In 2023, the Riverside team engaged Luminous Media Consulting to transform their digital operations—focusing on online booking, calendar management, and cross-platform integration.
Their original website lacked the functionality needed to support their growing clientele. Our team worked closely with the Inn’s owners to create a seamless user experience that would simplify reservations for guests while improving operational efficiency behind the scenes.
What we delivered:
A custom online booking and reservation system, allowing guests to browse availability, reserve rooms, and receive instant confirmation—all within a few clicks.
Full integration with third-party platforms including Airbnb, Booking.com, and Expedia, enabling real-time synchronization of calendars and availability to prevent double bookings.
Implementation of a centralized scheduling dashboard that allows Riverside’s team to manage room inventory, guest check-ins, and bookings with ease.
A warm, inviting visual redesign that reflects the character of the Inn and makes browsing on mobile or desktop effortless and inspiring.
This digital transformation helped Riverside Inn cut down on admin time, reduce booking friction, and deliver a polished and professional digital impression to both new and returning guests. The revamped site is now a true extension of their guest experience—simple, thoughtful, and welcoming.